Technical Support Expert Assistance When You Need It

Get help from our technical experts, access comprehensive documentation, and find solutions to your questions. We're committed to ensuring your success with the Fortisys platform.

24/7
Emergency Support
< 2hr
Response Time
99.5%
Resolution Rate
Technical support team providing assistance

Quick Support Options

Choose the support option that best fits your needs and urgency level.

Emergency Support

Critical system issues affecting operations

Response: Within 1 hour

Availability: 24/7

Channel: Phone + Live Chat

Call Emergency Support

Live Chat

Quick questions and general assistance

Response: Within 5 minutes

Availability: Mon-Fri, 8 AM - 6 PM PST

Channel: Live Chat

Email Support

Detailed questions and non-urgent issues

Response: Within 4 hours

Availability: 24/7

Channel: Email

Email Support

Submit Support Ticket

For detailed technical issues or questions, submit a support ticket and our technical team will assist you.

Contact Information

Optional - for urgent issues

Issue Details

Critical issues receive immediate attention
Provide a brief, descriptive title for your issue
The more details you provide, the faster we can resolve your issue
Help us troubleshoot by providing environment details (optional)
Attach screenshots, log files, or documents that help explain the issue (max 10MB per file)

You'll receive a confirmation email with your ticket number within 5 minutes.

Self-Service Resources

Find answers quickly with our comprehensive documentation and resources.

Documentation

Comprehensive guides, API documentation, and technical specifications.

Browse Documentation

Knowledge Base

Frequently asked questions and solutions to common issues.

Search Knowledge Base

Training Resources

Video tutorials, webinars, and training materials for users.

Access Training

Community Forum

Connect with other users, share experiences, and get peer support.

Join Community

Support Levels

Choose the support level that matches your business needs and requirements.

Standard Support

Included
  • Email support (8 AM - 6 PM PST)
  • Knowledge base access
  • Community forum
  • Standard documentation
  • 4-hour response time
Included with all plans
Most Popular

Premium Support

Contact Sales
  • 24/7 email and chat support
  • Phone support (8 AM - 6 PM PST)
  • 2-hour response time
  • Priority issue handling
  • Dedicated support portal
  • Advanced training resources
Contact Sales

Enterprise Support

Custom
  • 24/7 phone, email, and chat
  • Dedicated customer success manager
  • 1-hour response time
  • On-site support available
  • Custom training programs
  • Priority feature requests
Contact Sales

Support FAQ

How quickly will I receive support?

Response times depend on your support level and issue priority. Standard support provides 4-hour response times during business hours, while Premium and Enterprise customers receive faster response times including 24/7 availability for critical issues.

What information should I include in a support ticket?

Include a clear description of the issue, steps to reproduce it, error messages, your environment details (browser, OS, Fortisys version), and any relevant screenshots or log files. The more detail you provide, the faster we can resolve your issue.

Can I get phone support?

Phone support is available for Premium and Enterprise customers. Standard support customers can access phone support for critical issues that impact system operations. Emergency support is available 24/7 for all customers.

Do you provide on-site support?

On-site support is available for Enterprise customers and can be arranged for complex installations, training, or critical issue resolution. Contact your customer success manager or sales team to arrange on-site support.

How do I escalate an issue?

If you're not satisfied with the initial response or resolution, you can escalate through your support ticket, contact your customer success manager (Premium/Enterprise), or call our escalation hotline for urgent matters.

Emergency Support

For critical system issues that affect your operations, our emergency support team is available 24/7.

Emergency Hotline

+1 (555) 787-7677

Available 24/7 for critical issues

Emergency Chat

Live chat with priority routing